Life at Virtual Forge is multifaceted; our tasks are widely spread between IT, Support and Marketing. We would like to give you a better insight: What does the work day of, e.g. an employee in the Support department look like? Which qualities does one need to become a dual student in our IT department or what do our Sales employees associate with our company?
We have asked our colleagues and will now introduce a new employee to you in our blog series “Life @ Virtual Forge” on a regular basis.
What's your life motto?
"Thoughts are free" and "I don’t go into the cellar for a laugh".Who are you and what do you do at Virtual Forge?
I am Fridolin and I live in the beautiful town Pfinztal with my wife and our three children. I studied computer science at the Mannheim University of Applied Sciences in the times before Bachelor's and Master's degrees were implemented in Germany. After that, I worked as SAP® consultant for security for many years and now I am Head of Support at Virtual Forge.
What's your job about?
Virtual Forge offers several products in the security area. My team and I take care that our customers have someone to rely on should they encounter problems. For example helping with an unsuccessful installation, issuing new software licenses or - no kidding - counseling over the phone.
Support is multifaceted: Who internalizes it and views it as a whole quickly realizes that it is not just about resolving technical issues but also about giving people the feeling that they are not hung out to dry.
What can you tell us about your team and the collaboration within Virtual Forge?
My team? Great people! Americans would say "above and beyond the call of duty". Tirelessly ready and always helpful. Obviously, we also have our rough days. Traffic jams in the morning, bad weather, arguments, we are just humans. And that's where the team comes into play: we intercept one another so that we do not let our customers feel our bad mood.
What's on your schedule today?
You mean after resolving the twenty open mails that arrived overnight from our international customers? Then I take care of things like this interview. Or of the switch to our new service desk. Or of the documentation of our products that I still wanted to read. Or of improvement suggestions for our software portal. And I also intended to talk about HR subjects with the team. And new workflows for the service desk. And ... I gotta go! *laughs*
What do you like most about your job here?
The people. Where else could I possibly say something to a colleague in Klingon and also get an answer in Klingon? And just a few minutes later I receive mails from other colleagues who want to join the Klingon conversation.
I have rarely met such outgoing, funny and intelligent people and especially not that many in one place.
What is the biggest challenge of your job?
To always stay polite. This can be quite hard on certain days. Showing understanding for strangers, who want to have solutions and answers on a certain topic and pronto every day, can be quite energy-sapping. No, actually it is always energy-sapping. On some days, the energy gauge is refilled by family and colleagues, on other days you just go to bed early.
I place great importance on everybody in my team taking breaks while not sitting in front of the monitor. Activity, fresh air, chatting with colleagues. Coming down.
How did you get your job?
Originally, I applied as a security consultant via human resources consulting. In the interview with Thomas (one of our managers), it somehow came up that another position had to be urgently filled ... shortest interview ever.
How did you experience your time at Virtual Forge so far?
In a flash. I enjoy driving to work and often do not even notice that it's already 6 PM again...
Which qualities should one have for your job?
One should enjoy helping others. And one needs to have technical affinity. A solid basic knowledge of operating systems and their handling is necessary. Also, one needs to know their way around in SAP systems. That doesn't just mean logging in, but also getting a log file, reading it and actually understanding what you see. I won't go into too much detail but all of these are things that are needed when working in Support.
As team leader, there are obviously other additional abilities needed. But you should ask my team if I mastered those.
What was your highlight at Virtual Forge until now?
Said conversation in Klingon. There are really crazy people here. It's awesome!
What do you associate with Virtual Forge?
A vanguard when it comes to security. Modern working methods. A great team.
What do you do to keep busy when you're not at Virtual Forge?
When I'm not fixing things in and around my house (and there's lots to do!), playing with my children, talking to my wife, crafting with leather, or installing video games, I wear gothic metal plates (knight's armor) and spend my time on castles and camps. There just aren't enough hours in a day!!!
Thank you, Fridolin!
Should you be interested in the other entries of our blog series 'Life @ Virtual Forge', please refer to the links below: